Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Asrar SAS, a société par actions simplifiée registered under RCS Paris 000 000 000, with its registered office at 12 Rue de l’Exemple, 75002 Paris, France (“Asrar”, “we”, “us”). They govern your access to and use of Playfair, including the website, the web application, the public demo, the API and any related services (together, the “Service”).

By creating an account, ticking the acceptance checkbox, or using the Service, you confirm that you have read these Terms, the Privacy Policy and the Acceptable Use & User Content Policy, and that you agree to them. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” refers to both you and the organisation.

1. The Service in a sentence

Playfair lets you connect a database, a spreadsheet or CSV files, ask questions in plain language, and receive answers that show the chart, the number and the exact SQL query that produced them. Answers can be saved, pinned to dashboards, shared and scheduled.

2. Your account

• Eligibility. You must be at least 16 years old and able to form a binding contract. The Service is designed for professional use.
• Accurate information. Keep your name and email address accurate. We use your email address to verify your account, to send security notices and to deliver the messages you ask for.
• Credentials. You are responsible for keeping your password and sign-in links confidential and for all activity under your account. Tell us immediately at security@asrar.example if you suspect unauthorised access.
• Verification. Some features, such as connecting your own data sources, require a verified email address.
• One person per account. Accounts are personal. Do not share them; invite teammates instead.

3. Workspaces, roles and your team

Content in Playfair lives in workspaces. The person who creates a workspace is its Owner. Owners and Admins can invite members and assign one of the roles described in the product (Owner, Admin, Analyst, Explorer, Viewer). The organisation that controls a workspace (the “Customer”) is responsible for:

• deciding who may join the workspace and which role each member has;
• the data sources connected to the workspace and the credentials used to connect them;
• the content its members create, share or schedule.

If you join a workspace owned by another organisation, that organisation may view, manage, export or delete the content you create in it, and may remove your access at any time.

4. Your data and your content

Customer Data means the data made available to the Service from the sources you connect or the files you upload, and the query results derived from it. User Content means everything you and your members create in the Service: questions, saved questions, dashboards, descriptions, metric definitions, semantic rules, corrections, comments and scheduled reports.

• You keep ownership. As between you and us, you retain all rights in Customer Data and User Content.
• Our licence. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data and User Content only as needed to provide, secure and support the Service for you, and as further described in the Acceptable Use & User Content Policy.
• No training. We do not use Customer Data or User Content to train artificial-intelligence models, and we require our AI providers to do the same. See the AI Policy.
• Processor role. When we process personal data contained in Customer Data, we act as your processor under the Data Processing Addendum, which forms part of these Terms.
• Your rights to the data. You confirm that you have every right, consent and legal basis needed to connect your sources, upload your files and let us process them under these Terms.

5. Connecting data sources

• Read-only by construction. Playfair only runs read statements. We require a read-only database role, we verify it, we wrap every query in a read-only transaction and we reject statements that could modify data. You remain responsible for granting only the privileges you intend.
• Credentials. Database passwords, SSH keys and OAuth tokens are encrypted at rest and are never shown back to you or to other members.
• Load on your systems. Queries run with timeouts and row caps. Heavy queries require confirmation. You are responsible for choosing a connection (for example, a replica) that can support the queries your team runs.
• Egress. Connections originate from the fixed IP addresses listed in the product so you can allow-list them.

6. Acceptable use

You agree to use the Service in accordance with the Acceptable Use & User Content Policy. In particular, you must not use the Service to break the law, infringe others’ rights, attack or overload any system, or process data you are not entitled to process. We may suspend content or access that violates that policy, as described in §14.

7. AI features and generated output

Playfair uses automated systems, which may include large language models, to interpret questions, generate SQL, choose charts, write short narratives, suggest descriptions and analyse drivers of change (“AI features”).

• Show the work. Every answer displays the query that produced it, the assumptions made, a confidence level and known caveats, so that you can verify it.
• Your review. Generated output can be incomplete or wrong. You are responsible for reviewing answers before relying on them, especially for financial, legal, medical, employment or other significant decisions. Do not use the Service to make decisions that produce legal effects on individuals without meaningful human review.
• Ownership of output. To the extent permitted by law, you own the output generated for you. Similar questions from other customers may produce similar output.
• Providers. AI features may be powered by third-party model providers listed on the Subprocessors page, under terms that prohibit training on your data. When no provider is configured, Playfair uses a deterministic built-in engine.

8. Plans, billing and fair use

• Plans. The Free plan and the Pro plan, and their limits, are described on our pricing page and in the product. Pro includes unlimited questions subject to a fair-use limit of 5,000 questions per workspace per month; we will contact you before restricting a workspace that exceeds it in good faith.
• Fees. Pro is billed per workspace per month (or per year where offered), in advance, with the included seats and any additional seats shown at checkout. Prices exclude taxes, which we add where required.
• Changes to fees. We will give you at least 30 days’ notice of any price increase. The new price applies from your next billing period; you may cancel before it takes effect.
• Cancellation. You can cancel at any time from the billing page. Your workspace stays on Pro until the end of the paid period and then returns to Free. Except where required by law, fees already paid are not refundable.
• Downgrades. When a workspace returns to Free, content beyond the Free limits is kept but becomes read-only until you remove it or upgrade again.
• Consumer rights. If you are a consumer in the European Union, you keep the statutory rights granted to you by the law of your country of residence.

9. Sharing, embedding and public links

You can share dashboards and answers through read-only links. Depending on your plan, links can be public, protected by a password or set to expire, and dashboards can be embedded on domains you allow. Anyone with a public link can view the shared content. You are responsible for what you share and with whom, and for revoking links you no longer want active. Shared pages are excluded from search engines.

10. Third-party services

The Service can connect to services operated by others, such as Google Sheets or Slack. Your use of those services is governed by their own terms. We are not responsible for third-party services, and we may stop supporting an integration if the provider changes or ends its service.

11. Security and confidentiality

We protect the Service with administrative, technical and organisational measures appropriate to the risk, described in the Data Processing Addendum. Each party will keep the other’s non-public information confidential, use it only to perform these Terms and disclose it only to people who need to know it and are bound by similar obligations, unless disclosure is required by law.

12. Our intellectual property

We and our licensors own the Service, including the software, design, documentation and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. Feedback you send us may be used without obligation to you.

13. Availability, support and changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where possible. We continuously improve the Service and may change or remove features; if we remove a material paid feature, we will tell you in advance and you may cancel. Support is provided by email at support@asrar.example.

14. Suspension and termination

• By you. You can stop using the Service and delete your account at any time from your account settings.
• By us. We may suspend or terminate access, in whole or in part, if you materially breach these Terms, if your use creates a security or legal risk, or if required by law. Where reasonable, we will notify you first and give you an opportunity to fix the issue.
• Effect. On termination, your right to use the Service ends. You can export your content before closing a workspace. We delete workspace content within 30 days of closure, except where we must retain it by law, as described in the Privacy Policy.

15. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Otherwise, and to the extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that answers generated by the Service are accurate, complete or fit for a particular purpose; see §7.

16. Limitation of liability

To the extent permitted by law: (a) neither party is liable for indirect or consequential losses, loss of profits, revenue or goodwill; and (b) each party’s total liability arising out of these Terms in any twelve-month period is limited to the amounts paid or payable by you for the Service in that period, or €100 if you use the Free plan. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, wilful misconduct or any liability that cannot be limited by law.

17. Indemnity

If you use the Service for business purposes, you will defend and indemnify us against third-party claims arising from Customer Data or User Content, or from your breach of the Acceptable Use & User Content Policy, provided we notify you promptly and let you control the defence.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service, the law or our business. For material changes we will give at least 30 days’ notice by email or in the product, and we will ask you to accept the new version before you continue using the Service. Every version remains available on the version history page with a summary of what changed.

19. Governing law and disputes

These Terms are governed by the laws of France. The courts of Paris, France have exclusive jurisdiction, except that consumers may also bring proceedings in the courts of their country of residence. Before going to court, we will both try in good faith to resolve the dispute by contacting each other in writing. Consumers in the European Union may also use the European Commission’s online dispute resolution platform.

20. General

These Terms, together with the documents they reference, are the entire agreement between us about the Service. If a provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them to an affiliate or in connection with a merger or acquisition, with notice to you.

21. Contact

Asrar SAS · 12 Rue de l’Exemple, 75002 Paris, France · VAT FR00 000000000 · Share capital €10,000

Legal questions: legal@asrar.example · Support: support@asrar.example